About Kraft Consulting

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Where precision meets strategy!

Remove hidden costs from time wasted to streamline operations and improve the bottom line.

We believe:

• Good documentation systems reduces support load, improves user success, and protects reputation. It can be an asset or a drain.

• Poor documentation systems adds cost, confusion, and brand risk.
  
  
• Documentation should be an asset that supports the product, it is not the product.

Susan Kraft-Yorke
Principal Consultant

​"I work with developer documentation across startups, growth-stage firms, and global enterprises.

Susan Kraft-Yorke is a seasoned information architect and technical writing strategist who helps organizations turn unmanaged knowledge into governed infrastructure that drives productivity, compliance, and growth. With decades of experience advising technology and professional services firms, she specializes in information governance, large-scale documentation design, and knowledge system optimization.
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Kraft Consulting partial client list:

MerchantE

Oracle

Apple Inc.

U.S. Bank

BNY

Citadell Securities

Microsoft

AmFam

Amdocs

Fiserv

SAP

Infoblox

Thermo Fisher Scientific

From Field Notes to Frameworks
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Kraft Consulting was founded on a simple truth: great technology deserves great documentation.
For over three decades, Susan Kraft-Yorke has turned documentation into a strategic asset. Starting in Palo Alto, she built a consulting practice specializing in information architecture, technical writing, and docs-as-code systems for fintech, data platforms, startups, and enterprise software teams.
Fast-moving organizations often face the same challenge: sprawling, outdated documentation. Kraft Consulting helps them regain clarity and control with scalable, best-practice documentation systems.

Mission
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To help enterprise teams unlock clarity, efficiency, and growth by transforming complex, scattered documentation into a unified, scalable source of truth. This change saves time and money. It evolves with the business to support internal and external teams.

Principles used to ensure your knowledge base is:

• Easy to find, making customers happier.
• Easy to update, which frees up staff time for core tasks.
• As a trustworthy single source of truth.
• Reduce search time and customer support calls to improve P&L.

What We Do Best

Kraft Consulting specializes in:

• Information Architecture for technical content systems.
• Docs-as-code migrations using GitHub, MkDocs and static site generators.
• Developer documentation that supports APIs, SDKs and onboarding.
• Content audits, metadata planning, and taxonomy development.
• Long-term knowledge management strategies for scaling organizations.
• Project management with your tool stack.

Whether you’re modernizing a legacy content system or launching a brand-new documentation platform, we design solutions that save time, cut support costs and improve team performance.

Why It Matters
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Well-architected information systems do more than help people find what they need. They:​

• Accelerate your business by reducing wasted effort.
• Enhance your visibility to partners, clients and regulators.
• Unlock time and cost efficiencies across teams.
• Improve compliance and reduce risk through clearer governance.

We believe documentation should be a strategic asset, not a last-minute afterthought.

History Notes

The main "enemies" of information architecture are the the failure to adapt to evolving digital environments, meaning recognizing the complexity, inconsistency, and how poorly organized content becomes without a plan. All of this leads to user frustration and failure to find information. 

• Volume of data is challenging: Without the proper architecture to organize it, data lacks value and becomes difficult to manage, leading to risk and cost without benefit.
• No structure or governance: A complete lack of planning or consistent maintenance will cause the information system to become disorganized and chaotic over time. Content must be treated as a "living, breathing thing" that evolves, not a static object.
• Lack of cross-linking and contextual connections: Without intentional and valuable links to related content, users can hit a dead end, unsure of what to do next. This reduces engagement and the time users spend exploring the site

​Are you ready to future-proof your content?

Explore our solutions

Request a quote

Looking Ahead
Our goal is simple. To help forward-thinking companies build intelligent documentation ecosystems that support innovation, scale with agility and reflect the quality of the technology behind them.

I am dedicated and data driven when addressing critical knowledge that moves with you, with your team, and into the future.
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Did you know the Kraft Consulting logo reflects streamlined content pipelines, connectivity, and scalability, that is the core components of modern information architecture?

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