Information Architecture for Technical Documents
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Your team is already using AI

Now add strategic oversight

AI has not eliminated the cost of unmanaged information

It's
 made information quality more financially visible
​
According to Harvard Business Review, while workers are following mandates to use AI, few are seeing real value come out of it yet. 
  • We all need to learn AI best practices.
  • ​One is architecting the information before we release AI-generated documents at record speeds.
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New AI-era reports show a related cost pattern:​
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  • low-trust AI output
  • rework and editing required
  • validation burden
  • stalled ROI
* See Gartner's report on failed AI upgrades due to poor information infrastructure.

​Kraft Consulting client list:
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About Susan Kraft-Yorke
Consultant | Information Architect | Technical Writer

Information architecture consulting, documentation process redesign,
cross-functional writing strategy roles with AI or platform engineering teams.

Kraft Consulting, LLC (c) 2025​
Request a 30-minute calendar appointment

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  • Main
    • About
  • AI strategy
    • IA and AI media
  • Time is $
    • How to save money
    • Risks w/o clean info process
    • Meta-tagged navigation FAQs
    • IA solutions
    • Podcast talks
    • Full ROI example
  • Evergreen