I am a Program Manager who:
- gives stakeholders a current view into the planned release cycles
- can help take your engineering team of engineers, QA, engineering managers, product managers, and client services to the next level
- knows the Software Development Life Cycle (SDLC)
- gives Finance a view into how much it costs to create a new feature or maintain the existing ones
- gives the field a chance to train and preview new features before the release
- set up your engineering team to scale up as almost fast as you can sell product
- past experience as software engineer, web master, and technical writer
- currently volunteers as a organizer, leader, and web master for nation-wide non-profit groups
Employment History
Kraft Consulting - Silicon Valley, CA
Project Management Consultant
October 2015 to February 2016
Deliver project management services to software development IT groups on application lifecycle management (ALM) specializing in SaaS with Atlassian tool stack.
Merchant e-Solutions - Redwood City, CA
Technical Program Manager, Software Engineering and Product Management
February 2014 to September 2015
An end-to-end on-line payment services company. Reported to EVP.
Responsibilities
Project management:
• Ran weekly engineering meetings to determine if anyone needed help clearing blocks.
• Ran bi-weekly Triage meetings to sort new engineering tickets; bug, or feature request, prioritize, and evaluate description clarity.
• Managed:
• Aware of all incoming to Atlassian issues. Develop technical solutions, such as workflows, schemes, special screens, and transition functions, in coordination with cross-functional teams to meet development and deployment requirements. Prepared projects, dashboards, and reports for all Jira related services such as Agile, Tempo, and HipChat. Create Jira and add-on training materials. View Jira Introduction class module here.
Accomplishments
• Helped introduce predictable code releases.
• Assisted in re-focusing the company to plan better, prioritize, and rank bugs and product requests.
• Created Jira training modules for on-boarding and general use cases for creating clear requests.
• Reduced department expenses by reviewing and eliminating unused and underutilized add-ons and products.
• CASE STUDY: Ran a high profile banking client reconciliation project, consolidating and reviewing backlogged problems stored in excel sheets and emails. Created a closed garden project for good-will transparency purposes.
Skills Used
Project management techniques:
• Identify and resolve resource and schedule conflicts and dependencies.
• Act as a central point of contact for all communications relating to projects.
• Report to stakeholders the status of the projects and iterative releases.
Jira administration:
• Updated workflow and transitions to reflect work engineering changes as they moved from bug fixes to regular releases with code check and QA.
• Trouble-shoot Jira user needs corporate wide, such as support, IT/OPS, and engineering.
• Implemented Cloud upgrade, HipChat, Agile boards, Tempo, BitBucket, Bamboo
Adapt.tv (Aol subsidiary) - San Mateo, CA
Technical Program Manager, Software Engineering and Client Services
November 2012 to November 2013
An end-to-end programmable advertisement platform. Reported to EVP.
Responsibilities
• Developed, tracked, and ran 8-week cycle projects in collaboration with executive stakeholders, group project leads, finance, engineering managers and client services from backlog grooming and sprints through UAT and release.
• Reported to EVP Engineering and managed:
Accomplishments
• Turned all continual deployment into UI-facing release sprints with field support training and UAT; trained each new squad project managers.
• Helped grow the company from a $200k/day gross to $1M/day gross in less than a year.
• CASE STUDY: With my manager, we grew engineering from 28 engineers to 90 engineers worldwide in 12 months by completely revamping a dysfunctional Jira project planning system, upgrading two versions, reconfiguring and cleaning out obsolete data; evaluated new tools, introduced Jira Tempo and Agile boards.
WCA Anniversary Conference and Exhibition
Executive Program Manager for National Conference
March 2011 to December 2012
Initiated, organized, and produced a National Conference for a 501.c3 organization. Managed a 40-member cross-functional team to run the conference and exhibition, a first for the organization, engaging participation of celebrities including Melissa Shriver, Geena Davis and Sandra Fluke.
• Designed 20-month project plan using Microsoft Project for content development, itinerary development, site selection, fundraising, budget management, contract negotiations, vendor management, travel arrangements, registration, and onsite event logistics.
• Produced public service announcement (PSA) for television spot and YouTube; wrote and published press releases weekly via PRWeb, our website, blog, Facebook, and Twitter.
• Recorded and published proceedings; see example footage https://youtu.be/3BJUJriSttI
Infoblox, Inc - Santa Clara
Project Manager, Advanced Technology Group
June 2010 to September 2012
Co- wrote white papers and executed custom research projects capturing the vision and new business strategies of the company. Project managed resulting Advanced Technology Group. The new design adopted virtualization, cloud computing, big data analysis (with Hadoop), and unified communications to address the high risk factors of networks burdened by rapid updates and costly downtime effects.
Project Manager / Content Developer
Kraft Consulting - Palo Alto, CA
2010 and prior
Managed client projects that included developing and implementing project plans and strategies, and conducting deep research initiatives to strengthen technical projections. Teams were local, national and internationally based.
Clients (partial list):
• ZEN Entertainment Network, Berkeley – social entertainment/gaming company
• SAP, Palo Alto – spend analytics software for enterprise application software, business management solutions and services
• Oracle, Redwood Shores – Java in the database for enterprise database, software, and business management solutions and services
• Teknon, Austin – producer of mobile apps for business, games, and utilities
• Skiff, Palo Alto – developer of e-reading platform designed to deliver content to tablets, smartphones, and netbooks
• Amdocs, Santa Clara – overview of their software and services for billing, CRM, and operations support systems
• Cylink - on-line administration help secure intra-network
• Zeitnet - administration manual for ATM over IP networks
• Raynet - administration manual for fiber, local loop telephony
• HP - test ChemLab over LAN
• Accuson - software engineer for ultrasound devices
Sr. Technical Writer (Contract)
Thermo Electron - Santa Clara
2005, 2007 to 2008
Documented new proteomics mass spectrometer analysis software package for on-line delivery. The target audience is biochemist researchers in the field of proteomics.
Kraft Consulting - Silicon Valley, CA
Project Management Consultant
October 2015 to February 2016
Deliver project management services to software development IT groups on application lifecycle management (ALM) specializing in SaaS with Atlassian tool stack.
- Taught clients on best techniques on creating information radiators (dashboards and reports) for use with Agile/Scrum project management practices to graphically represent project tracking and give all team members easy access to up-to-date engineering project progress.
- Presented product demonstrations for new Project Management tools, such as Atlassian Portfolio.
- Taos referred client, GoPro (Oct-Nov/2015) for Jira consulting in IT department with some PM tutorial work.
Merchant e-Solutions - Redwood City, CA
Technical Program Manager, Software Engineering and Product Management
February 2014 to September 2015
An end-to-end on-line payment services company. Reported to EVP.
Responsibilities
Project management:
• Ran weekly engineering meetings to determine if anyone needed help clearing blocks.
• Ran bi-weekly Triage meetings to sort new engineering tickets; bug, or feature request, prioritize, and evaluate description clarity.
• Managed:
- Schedule constraints
- Critical path analysis
- Risk Assessment & Mitigation/backup planning
- Indicator & Performance Measurement
- Progress reviews and live reports
• Aware of all incoming to Atlassian issues. Develop technical solutions, such as workflows, schemes, special screens, and transition functions, in coordination with cross-functional teams to meet development and deployment requirements. Prepared projects, dashboards, and reports for all Jira related services such as Agile, Tempo, and HipChat. Create Jira and add-on training materials. View Jira Introduction class module here.
Accomplishments
• Helped introduce predictable code releases.
• Assisted in re-focusing the company to plan better, prioritize, and rank bugs and product requests.
• Created Jira training modules for on-boarding and general use cases for creating clear requests.
• Reduced department expenses by reviewing and eliminating unused and underutilized add-ons and products.
• CASE STUDY: Ran a high profile banking client reconciliation project, consolidating and reviewing backlogged problems stored in excel sheets and emails. Created a closed garden project for good-will transparency purposes.
Skills Used
Project management techniques:
• Identify and resolve resource and schedule conflicts and dependencies.
• Act as a central point of contact for all communications relating to projects.
• Report to stakeholders the status of the projects and iterative releases.
Jira administration:
• Updated workflow and transitions to reflect work engineering changes as they moved from bug fixes to regular releases with code check and QA.
• Trouble-shoot Jira user needs corporate wide, such as support, IT/OPS, and engineering.
• Implemented Cloud upgrade, HipChat, Agile boards, Tempo, BitBucket, Bamboo
Adapt.tv (Aol subsidiary) - San Mateo, CA
Technical Program Manager, Software Engineering and Client Services
November 2012 to November 2013
An end-to-end programmable advertisement platform. Reported to EVP.
Responsibilities
• Developed, tracked, and ran 8-week cycle projects in collaboration with executive stakeholders, group project leads, finance, engineering managers and client services from backlog grooming and sprints through UAT and release.
• Reported to EVP Engineering and managed:
- Load balanced engineering tickets across monthly component releases
- Schedule constraints
- Risk assessment & mitigation/backup planning
- Indicator & performance measurements
- Publish corporate-wide weekly progress reports
Accomplishments
• Turned all continual deployment into UI-facing release sprints with field support training and UAT; trained each new squad project managers.
• Helped grow the company from a $200k/day gross to $1M/day gross in less than a year.
• CASE STUDY: With my manager, we grew engineering from 28 engineers to 90 engineers worldwide in 12 months by completely revamping a dysfunctional Jira project planning system, upgrading two versions, reconfiguring and cleaning out obsolete data; evaluated new tools, introduced Jira Tempo and Agile boards.
WCA Anniversary Conference and Exhibition
Executive Program Manager for National Conference
March 2011 to December 2012
Initiated, organized, and produced a National Conference for a 501.c3 organization. Managed a 40-member cross-functional team to run the conference and exhibition, a first for the organization, engaging participation of celebrities including Melissa Shriver, Geena Davis and Sandra Fluke.
• Designed 20-month project plan using Microsoft Project for content development, itinerary development, site selection, fundraising, budget management, contract negotiations, vendor management, travel arrangements, registration, and onsite event logistics.
• Produced public service announcement (PSA) for television spot and YouTube; wrote and published press releases weekly via PRWeb, our website, blog, Facebook, and Twitter.
• Recorded and published proceedings; see example footage https://youtu.be/3BJUJriSttI
Infoblox, Inc - Santa Clara
Project Manager, Advanced Technology Group
June 2010 to September 2012
Co- wrote white papers and executed custom research projects capturing the vision and new business strategies of the company. Project managed resulting Advanced Technology Group. The new design adopted virtualization, cloud computing, big data analysis (with Hadoop), and unified communications to address the high risk factors of networks burdened by rapid updates and costly downtime effects.
Project Manager / Content Developer
Kraft Consulting - Palo Alto, CA
2010 and prior
Managed client projects that included developing and implementing project plans and strategies, and conducting deep research initiatives to strengthen technical projections. Teams were local, national and internationally based.
Clients (partial list):
• ZEN Entertainment Network, Berkeley – social entertainment/gaming company
• SAP, Palo Alto – spend analytics software for enterprise application software, business management solutions and services
• Oracle, Redwood Shores – Java in the database for enterprise database, software, and business management solutions and services
• Teknon, Austin – producer of mobile apps for business, games, and utilities
• Skiff, Palo Alto – developer of e-reading platform designed to deliver content to tablets, smartphones, and netbooks
• Amdocs, Santa Clara – overview of their software and services for billing, CRM, and operations support systems
• Cylink - on-line administration help secure intra-network
• Zeitnet - administration manual for ATM over IP networks
• Raynet - administration manual for fiber, local loop telephony
• HP - test ChemLab over LAN
• Accuson - software engineer for ultrasound devices
Sr. Technical Writer (Contract)
Thermo Electron - Santa Clara
2005, 2007 to 2008
Documented new proteomics mass spectrometer analysis software package for on-line delivery. The target audience is biochemist researchers in the field of proteomics.
