Information Architecture for Technical Documents
  • Main
  • About

Risks with and without
​a clean information process

Picture
Wasted time wastes money.
​
​​​
Are you wasting time searching for important documents?


​
​​Do you know if your staff is burning hours searching for the source of truth?
Picture

Financial Implications, ROI Potential, and the Valuation Gap

Click here for a paper on Valuation Gap
​A strong IA reduces time waste (payroll leakage) and brand risk through:
​
  • Eliminating hours lost to document searches.

  • Preventing costly mis-shares and support escalations.
    ​
  • Delivering measurable ROI; fewer errors, faster access, higher trust.
Picture
The valuation gap is the difference between the knowledge value a company has created and the value it can prove, retrieve, reuse, scale, and monetize.
Picture
About Susan Kraft-Yorke
Consultant | Information Architect | Business Analyst

Information architecture consulting, documentation process redesign,
cross-functional writing strategy roles with AI or platform engineering teams.

Kraft Consulting, LLC (c) 2025​
Request a 30-minute calendar appointment

​Privacy policy  ​
  • Main
  • About