Information Architecture for Technical Documents
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Types of technical and business documentation
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Why it matters

Each document type solves a different type of human learning need. Designing the right type to match the need solves many use cases such as on-boarding, learning your solution paths, deep dives for corner cases, options for specific or general help, etc.

Documentation is not one thing. Choose the right mix for your users, your team, and your business stage. 
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Think of your doc set as a toolkit that includes guides, specs, proposals, test plans, etc. Each type has a clear purpose and audience.
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Choosing the right combination saves time, improves user experience, and strengthens both internal operations and market reputation.
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EXAMPLE: Organized lists of doc types ​
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Document type: Technical information types
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​Click to see a Information file types-extended view guide describes how each type serves:
  • your audience focus and needs
  • the document type purpose

The guide lists a variety of documentation types, then explains each category in detail.

Tell me what doc type you are most concerned about.
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Susan Kraft-Yorke
Consultant | Information Architect | Technical Writer

Information architecture consulting, documentation process redesign,
cross-functional writing strategy roles with AI or platform engineering teams.

Kraft Consulting, LLC (c) 2025​

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  • Main
  • Time is $
    • How to save money
    • Risks w/o clean info process
    • Meta-tagged navigation FAQs
    • IA solutions
  • Doc types
    • What's your type?
  • Contact
    • About