Information Architecture for Technical Documents
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​Remove hidden costs & improve your bottom line

  • Your teams move faster.
  • Your users get answers.
  • Your CFO sees time and cost savings.
  • Your bottom line improves.
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​Information Architecture can elevate your content discoverability, usability and credibility.
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​Core information as impressive as your core product

Our industry best practices balances people, processes, and performance to meet customer needs and achieve business goals.​
A well-designed  information  system
makes your documents findable, scalable, compliant, and
​user-focused. 

​Update your information design

The alternative may incur hidden costs from wasted staff time and slow client replies.
Kraft Consulting excels in docs-as-code workflows and developer API documentation.
Turn your technical information system into a strategic business advantage for your software customers.

Switch out your complicated stack of old and new documentation into a streamlined documentation processes. 
GOAL:
Reduce search time and customer support calls, because time is money.
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Susan Kraft-Yorke
Consultant | Information Architect | Technical Writer

Information architecture consulting, documentation process redesign,
cross-functional writing strategy roles with AI or platform engineering teams.

Kraft Consulting, LLC (c) 2025​

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  • Main
  • Time is $
    • How to save money
    • Risks w/o clean info process
    • Meta-tagged navigation FAQs
    • IA solutions
  • Doc types
    • What's your type?
  • Contact
    • About