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​Industries Served

• Finance / Payments / Fintec
• Cloud / Big Data / Developer Platform
• Compliance & Security
• Enterprise Software & Developer Tools
• Networking / Telecom

Documentation types

• API and SDK documentation
• Design, functional, and requirements specs
• Quick start guides
• Architecture docs
• Administrator (system, network) documentation
• White papers
• Documentation plans

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Most cited reference for the Information Architecture crisis

• IDC White Papers:
  - “The Hidden Costs of Information Work” , 2005 by Susan Feldman. She shows that knowledge workers spent over 27 hours a week searching for, gathering, and analyzing information, with 3.5 hours weekly wasted on searching for information that is never found and 3 hours recreating it. 
  - The Knowledge Worker Productivity Crisis",  2001
• McKinsey Global Institute
  Found that knowledge workers spend 19 to 28 percent of their time searching for information. This independently validates the same order of magnitude.
• Gartner
  Uses similar ranges when discussing content sprawl, search failure, and productivity loss in enterprise systems.