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Currently available for new opportunities _____________
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Summary
Susan Kraft-Yorke has 15+ years’ experience working with Silicon Valley teams to facilitate or simplify complicated processes.
Susan Kraft-Yorke has 15+ years’ experience working with Silicon Valley teams to facilitate or simplify complicated processes.
" I break down technical puzzles then put the solution into words and diagrams in such a way the right audience can understand it."
Skill Highlights
- Writes about technical or specialized topics, such as computer applications, business workflow, switches and scientific devices, or software corporate policies.
- Provides all types of technology communication, such as API documents, user guides, run books, and administration guides.
- Provides instructions about how to do something, regardless of how technically complicated the task.
- Employs online community management methods to drive community awareness and clients to the business.
Content Deliverables
API, business analysis, Confluence space designs and content, end-to-end architectural diagrams, installation and configuration guides, Jira workflows and dashboards, overview manuals, product requirements, project plans, quick start guides, research papers, routers/switches and servers descriptions and admin guides, reference manuals, release notes, research papers, run books, swim-lane work flows, system administration guides, user guides, videos (instructional), white papers, and Wiki pages.
API, business analysis, Confluence space designs and content, end-to-end architectural diagrams, installation and configuration guides, Jira workflows and dashboards, overview manuals, product requirements, project plans, quick start guides, research papers, routers/switches and servers descriptions and admin guides, reference manuals, release notes, research papers, run books, swim-lane work flows, system administration guides, user guides, videos (instructional), white papers, and Wiki pages.
Publication examples
Personal links
My project management examples
- API REQUEST properties table (knowledge base Qualys check-up) (PDF originally in Markdown)
- Architecture of Payment Flows API (Google doc format)
- Configuration and User Guide (PDF originally in Word)
- Scientific User Guide (PDF originally in FrameMaker)
- System overview (PDF originally in Word)
- Diagrammatic BA solution example (PowerPoint slides showing improvements of a messy and end-to-end architectural diagram)
- Compliance document (Google doc format)
Personal links
- Linkedin: susankraft
- Git+ SSH keys Markdown code tutorial (markdown format)
- GitHub account to park docs and code
- Swagger account to build interactive REST API documentation
- ScrumMaster (CSM) certifications by Scum Alliance and Platinum Edge
- API Technical Writing: JSON and XML for Writers certification link by Udemy
- REST API Reference documentation for Writers certification link by Udemy (my class notes)
- Learn Swagger and the Open API Specification link by Udemy
- Python and API for Technical Writers by Udemy
- SiliCan podcast interview - reflecting on how to live and work in Silicon Valley (YouTube)
- My resume (Google doc link)
My project management examples
External Resources
- Managing your documentation projects
- Google PM apps
- Google Docs community forum
- Icon bank
- API docs explained
- API Basics
- Swagger-- OpenAPI Specification
- Markdown Cheatsheet
- JSON check and formatter page
- XML check and formatter page
- Confluence Markup doc page
- Readme.io - for markdown doc in Github repos
- Where to Start with Atlassian
- 10 important AI moments... so far on 09/2019
"The destiny of the world is determined less by the battles that are won and lost, but by the stories it loves and believes in."
― H. C. Goddard, author
― H. C. Goddard, author
Susan Kraft-Yorke
650-444-1354
Susan.KraftYorke@gmail.com
650-444-1354
Susan.KraftYorke@gmail.com
Technical Writing by Kraft Consulting of Silicon Valley