Information is power

We live in an information based economy, increasing the productivity of the information worker is imperative.

Make your documentation operations 
create and deliver value in the best way possible.

We know information can be overwhelming when it’s in a chaotic state.
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If this speaks to you, there's help. Let's talk!

​Bridge the gap between how your information is designed and how it performs in real use.

​Client list includes:
Citadel Securities, U.S. Bank, Apple Inc., Oracle, Microsoft, BNY, Intuit Inc., MerchantE, SAP, Thermo Fisher Scientific, Amdocs, Infoblox, American Family Insurance (AmFam)

​Industries Served

• Finance / Payments / Fintec
• Cloud / Big Data / Developer Platform
• Compliance & Security
• Enterprise Software & Developer Tools
• Networking / Telecom

Documentation types

• API and SDK documentation
• Design, functional, and requirements specs
• Quick start guides
• Architecture docs
• Administrator (system, network) documentation
• White papers
• Documentation plans

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Transform your cluttered documentation into a living, evergreen system.

You’re in the right place if you want an information system designed to deliver clear, searchable, and up-to-date content.​

When we work together, you get​:

• Clean, relevant documentation that stays evergreen and easy to maintain.
  
• A clear plan to keep information organized, accurate, and aligned with your business goals.

By combining user research with proven information architecture practices, I help teams simplify their documentation systems and keep them healthy for the long term.

Most cited reference for the Information Architecture crisis

• IDC White Papers:
  - “The Hidden Costs of Information Work” , 2005 by Susan Feldman. She shows that knowledge workers spent over 27 hours a week searching for, gathering, and analyzing information, with 3.5 hours weekly wasted on searching for information that is never found and 3 hours recreating it. 
  - The Knowledge Worker Productivity Crisis",  2001
• McKinsey Global Institute
  Found that knowledge workers spend 19 to 28 percent of their time searching for information. This independently validates the same order of magnitude.
• Gartner
  Uses similar ranges when discussing content sprawl, search failure, and productivity loss in enterprise systems.

Kraft Consulting client list: