When you want  ...​
  • Senior Technical Writer & Information Architect with a strong track record in software documentation, API specifications, reports, and project management. Skilled in documentation control within SDLC, Agile, and cloud environments, with deep expertise in Docs-as-Code methodologies.
  • Consultant & Communication Strategist specializing in transforming complex concepts into clear, structured, and impactful documentation tailored for senior technical and business stakeholders.

 ... then write to susan.kraftyorke<at>gmail.com or call +1-650-444-1354
    
Content Deliverables
​
API documents, business analysis reports, Swagger page updates, Confluence space designs and content, end-to-end architectural diagrams, installation and configuration guides, Jira workflows and dashboards, overview manuals, PowerPoint presentations, project plans, research papers, release notes, research papers,  swim-lane work flows, and white papers.

You can scroll through samples on the visual samples pages.
Fun facts
  • Author and Coach of  "A Practical Guide to Becoming a Technical ".
  • Certified in project management, API technical writing, Javascript, JSON, Scrum Master, and Scrum Product Owner, and an MS degree in applied physics.
  • Registered and built my first website in 1996.
  • Most recent work in the fintech API payments and cards products.
  • My home office in the New York Hudson Valley.
  • I became a technical writer while living in Palo Alto, the heart of  Silicon Valley. I honed my skillset while navigating the evolution of technology through every major wave—from backbone networks, FTP, LANs, and WANs to the rise of cell phones, video streaming, HTTP, virtualization, cloud computing, machine learning, and AI.
Core skills
  • End-to-end architectural diagrams
  • Technical end-user content
  • System descriptions
  • Research papers
  • Release notes
  • System administration guides
  • White papers
  • Change management and best practices policies
  • Business analysis
  • Streamline processes
  • Critical thinker
​Still reading? Great, because there is more to read if you keep scrolling.
The next section has links to my examples... ​or you can jump over to my visual samples page.
The last section has my personal links to stuff I occasionally to refer to. I posted this set for me and other tech writer pals.

​Extended publication samples links ​
Selected projects samples

Large project management samples
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Glad to see you're hanging in there to the end! 

​Next up are links I keep for myself, as after a while these things can drop off the top of my memory stack.

Personal links
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Susan Kraft-Yorke
Kraft Consulting, LLC
+1 (650) 444-1354
susan.kraftyorke AT gmail.com

"I break down technical puzzles then put those solutions into easy-to-understand results."
​External Resources
​​
Authoring tools:  Atom, VS code, Notepad++, Confluence, ePublisher, FrameMaker, Oxygen, Google doc, HTML, MacDown, RoboHelp, Swagger, Word

Graphics and video tools: Draw.io, Gliffy, LucidChart, mp3DirectCut, SnagIt, Paint, Photoshop, Premiere Elements, Visio


  • Draw.io Diagrams for Confluence (now called "diagrams.net") – A popular and free diagramming tool that integrates well with Confluence, allowing you to create flowcharts, swimlanes, and other visual diagrams.
  • Gliffy Diagrams for Confluence – Another well-integrated tool with an intuitive drag-and-drop interface for creating swimlane diagrams and other visuals.
  • Lucidchart Diagrams for Confluence – If your team already uses Lucidchart, its Confluence integration allows you to embed and edit swimlane diagrams easily.
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"The destiny of the world is determined less by the battles that are won and lost, but by the stories it loves and believes in."
―  H. C. Goddard, author
Kraft Consulting
Technical Writing by Kraft Consulting

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Kraft Consulting Technical Writing infused with Business Analysis in Software-driven Technology Sr. Technical Writer Analyst New York, Silicon Valley